STRATEGY FIRST INSTITUTE

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ICM Single Subject Diploma in Managing for Service Excellence

ကုိယ္ပုိင္လုပ္ငန္းရွင္မ်ား၊ လုပ္ငန္းခြင္မွ မန္ေနဂ်ာမ်ား၊ Executives မ်ားအတြက္ မိမိတိုု႔လုုပ္ငန္း၏ ဝယ္ယူသူေဖာက္သည္မ်ားကိုု ပိုုမိုုေကာင္းမြန္ေသာ ဝန္ေဆာင္မႈမ်ား ေပးႏိုုင္ရန္ ႏွင့္ လုုပ္ငန္းတြင္းမွ ဝန္ထမ္းမ်ား၊ ဝန္ထမ္းအခ်င္းခ်င္း တစ္ဦးကိုု တစ္ဦး 
ေကာင္းမြန္ေသာ ဝန္ေဆာင္မႈ မ်ားေပး၍ လုုပ္ငန္းတြင္း ပိုုမိုုေကာင္းမြန္ေအာင္ေဆာင္ရြက္ ႏိုုင္ေစရန္အတြက္ တက္ေရာက္သင္
သာ ဘာသာရပ္
Customer Service ဘာသာရပ္တြင္ သင္ၾကားမည့္ ေခါင္းစဥ္မ်ားမွာ
  • Importance of customer service
  • Understanding customer satisfactio
  • Challenges of Customer Service
  • Understanding expectations
  • Problem solving process and strategies
  • Negotiation Skills
  • Management and Strategy
  • Empowerment
  • Communications in Customer Service
  • Managing Difficult Customers
  • Coping with Challenging Customers
  • Motivation and Leadership
  • Leadership in Customer Service
  • Customer Retention Strategies 
  • Service Focus on the Customer
  • Delivering and Performing Service
Lecturer – U Aung Chit Khin, Principal /Founder, MBA (Nottingham) PG Dip M, Dip M (CIM, UK)
                  U Myo Htet Naing  M. Com, B. Com (Hons, YIE)
                  Daw Khin Khanat Kaw,  MBA (MEUE)
Program Fees - 230,000 kyat + ICM Exam & Registration Fees: 105 USD

မွတ္ခ်က္ - ေဆးလိပ္၊ ဘီယာ၊ အရက္ကုမၸဏီမ်ား၊ အခ်ိဳ႕ MLM ကုမၸဏီမ်ားႏွင့္ ၄င္းတုိ႔၏ ၀န္ထမ္းမ်ားကုိ ၀န္ေဆာင္မႈမေပးပါ